Terms & Conditions
Lime Juice Communication
TERMS AND CONDITIONS FOR THE SUPPLY OF ONLINE MARKETING SERVICES BY LIME JUICE COMMUNICATION (PTY) LTD
These Terms shall apply to all agreements concluded between the Company and the Client to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. Terms & Conditions may be updated and / or amended from time to time as deemed fit by Lime Juice Communication and its’ representatives.
Please be advised that it is Lime Juice Communications’ company policy for us to have a paper trail of communications between us and our clients. Please send any and all requests and queries via email to your allocated Account Manager.
SHARING OF OPEN DESIGN FILES:
Please note that it is our policy not to share open files, but to rather store it safely on our end for future amendments and alterations. While your logo/design/image becomes your property as soon as your account has been settled, the various elements we used to create it does not. As our client, you are free to request alterations and amendments at any time. Small changes are frequently negligible; we will only ever bill for time-consuming work.
CANCELLATION OF SERVICES:
Lime Juice Communication requires one (1) full calendar months’ notice at termination of any monthly services. In the event of services including any blogging and / or hosting services two (2) full calendar months’ cancellation will be required.
CANCELLATION OF WEB DEVELOPMENT SERVICES:
In the event that a client chooses to no longer make use of our web development services and said client had already made payment(s) constituting a deposit on the website, but no development work has commenced on the part of Lime Juice Communication a standard cancellation fee of 35% will apply. The balance will be refunded to the client within 15 working days from receipt of all required request for refund documentation.
In the even that a client chooses to no longer continue with web development services and said client had already made payment(s) constituting a deposit on the website, and development work on the website has commenced all purchased web assets as well as any development time (billed at an hourly rate) spent on the website will be deducted from the deposit paid, along with a 35% cancellation fee. The balance will be refunded to the client within 15 working days from receipt of all required request for refund documentation.
Kindly note that prior to any refunds being issued a full audit of the clients’ account will be conducted by Lime Juice Communication and any and all outstanding accounts will be deducted prior to refunds being processed.
CLIENT’S OBLIGATIONS AND INDEMNITIES:
The Client shall provide assistance and technical information to the Company, as reasonably required by the Company in sufficient time to facilitate the execution of an Order in accordance with any estimated delivery dates or milestones. The Client shall have sole responsibility for ensuring the accuracy of all information provided to the Company and warrants and undertakes to the Company that the Client’s employees assisting in the execution of an Order have the necessary skills and authority.
The Client shall be obliged as quickly as possible and within the agreed deadline to comment on and or approve materials provided under the Services, including (without limitation) advertising copy, search terms and graphic material submitted by the Company.
The Client shall be obliged to inform the Company immediately of changes of domain names, websites, technical setup and any other material information regarding the technical infrastructure which may affect the Services delivered by the Company.
In the event that the Client fails to undertake those acts or provide those materials required within any agreed deadline (and at least within 15 Business Days of the date requested by the Company) the Company shall be entitled to invoice for the Services that it has supplied and the remaining Services specified in the Order whether or not the Company has been able to deliver them.
The Client shall indemnify and keep the Company indemnified fully against all liabilities, costs and expenses whatsoever and howsoever incurred by the Company in respect of any third parties as a result of the provision of the Services in accordance with the Order, Specification, or the content of the Client’s advertising or web pages which result in claims or proceedings against the Company for infringement of any Intellectual Property Rights or other proprietary rights of third parties, or for breach of confidentiality or contract or for defamation.
When required the Client shall allow the Company use of the site’s FTP and / or CPANEL username and password in order to gain access to perform its’ duties.
The Company require that prior notice be given for any alterations relating to the Client’s website(s) that may affect the services supplied by the Company. If alterations are made by the Client or a third party to the Client’s site(s) search engine placements may be affected and the Company cannot be held responsible.
The Company advises that regular, fresh content added to the site will help to improve the stability of rankings within search engines and the Client understands that regular, unique content plays an important part in the success of a website and failure to add unique content will lessen the impact of SEO services.
The Client shall pay each invoice submitted by the Company within 10 Business Days of the date of the invoice, or in accordance to agreed terms between the client & Lime Juice Communication.
If the Client requires the Company to complete the work within a shorter time frame than specified in the Order the Company reserves the right to charge additional monies to prioritise such projects ahead of pre-planned work.
During the term of the Contract and for a period of 12 months thereafter, the Client agrees not to employ or engage or offer to employ, whether full time or on contract work, or engage anyone designated, at any time, by the Company to work on the Services on behalf of the Company.